Last Revised: September 01, 2023
Effective Date: July 01, 2023
Thank you for choosing InTheHotBox.com by Doc Reo Media for your coaching, training, learning design, and content creation needs. We strive to provide high-quality products and services to our valued customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for obtaining a refund for our online courses, eBooks, and other digital products and services.
1. Money Back Guarantee:
We offer a risk-free period of 15 days from the date of purchase for our coaching, training, learning design, and content creation programs. If you are not satisfied with the purchased product or service within this timeframe, you are eligible to request a full refund.
2. Eligibility for Refund:
To be eligible for a refund, you must meet the following conditions:
- The refund request must be made within 15 days of the original purchase date.
- The product or service must have been purchased directly from Doc Reo Speaks either through our official website or authorized platforms.
- For online courses and digital content, you must not have completed more than 30% of the course or accessed sensitive proprietary information.
- For paperback books purchased on Amazon, the refund policy of Amazon applies. Please refer to Amazon's refund policy for more information.
3. Refund Process:
To request a refund, please follow these steps:
- Send an email to [email protected] within the 15-day money-back guarantee period.
- In the email subject line, please mention "Refund Request."
- Provide your full name, order number, and a brief explanation of the reason for the refund request.
- Our customer support team will review your request and respond within 7 days with further instructions.
4. Refund Amount:
Upon approval of your refund request and meeting all eligibility criteria, we will process a full refund for the amount paid for the specific product or service. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
5. Non-Refundable Items:
Certain products and services may be excluded from the money-back guarantee. These include but are not limited to:
- Products and services purchased after the 15-day money-back guarantee period has expired.
- Products or services that have been fully accessed or completed.
- Paperback books purchased from Amazon, which are subject to Amazon's refund policy.
6. Contact Information:
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [email protected] or 888.904.2885.
Please note that this refund policy is subject to change without prior notice. Any updates or modifications to the policy will be posted on our website and will become effective immediately.
Thank you for choosing InTheHotBox.com. We appreciate your trust in our services and look forward to assisting you on your journey to success and growth.